Refund policy
Dainty By Kate complies with Australian Consumer Law and our products come with a Consumer Guarantee that ensures our products are sold without faults & are the same as described online
Dainty By Kate offers a 14-day return policy on all full-price items. The return window begins on the day your order is delivered to you.
Returned items must be in new, unused condition and in the original packaging.
**Due to health and safety regulations, earrings will not be accepted or refunded if returned.
All sale items purchased, including sample sale pieces, are considered final sale and are not eligible for a refund or return.
Postage will be at the buyer's expense. We recommend using trackable postage as we are not responsible for lost packages.
If you are entitled to a refund but you would prefer to exchange the item or receive a Dainty By Kate gift card of equivalent we can also organise that for you.
For everything else, please contact us at dainty@bykate.com. We will be happy to help!
Do I have to pay for return shipping?
Yes, you will need to cover the cost of return postage and this amount will not be refunded to you. This includes any warranty claims.
Please note: Your original shipping fee is also non-refundable and will be removed from your refundable amount.
How do I pack my return package?
Please return all unused items enclosed in the velvet pouch or Dainty By Kate jewellery box to ensure they are not damaged in transit.
Please include your name and # order number inside the package so we can identify you items upon arrival.
Refunds:
Refunds will be processed via the original payment method within 5-10 business days of your item being received by the Dainty By Kate Customer Service Team member. There is a $5 transaction fee that is deducted from all refund totals.
Once your item has been received and refunded, you will be notified via email.
Alternatively, you can choose to keep store credit by letting us know in your return lodge email and there will be no transaction fee.
A store credit will be emailed to you in the form of a gift card or code (with no expiry) which you can use to repurchase another item on our website.
Received the wrong item?
If you believe you have received incorrect or defective items in your order, please contact our Customer Service team via email at dainty@bykate.com immediately with your # order number so we can solve the problem for you asap.
Exchange Policy
Please follow our returns procedure here.
Through our portal you can exchange sizes for rings, necklaces, bracelets and anklets.
We cannot offer exchanges for earrings due to health and safety requirements.
Product Warranty
All Dainty By Kate jewellery is quality checked by the manufacturer, plus a member of our team. However, on a rare occasion there could be a fault in the product that may have been missed in quality control procedures. If you have received a faulty product, we will offer a replacement if the product was purchased within 6 months. To notify us of the fault, please contact us and include the below information:
- Your full name and delivery address
- Your order # or the order confirmation email
- A brief description of the issue accompanied by photographic evidence of the fault
We endeavour to get back to all warranty claims within 2 working days. Once you receive an email back from us, a detail warranty process will be enclosed along with information on how to ship the item back to us.
You will be responsible for shipping the product and any expenses related to shipping. Dainty By Kate jewellery is not responsible for loss, damage, or theft of the product during transit.
Your item will be examined and if deemed appropriate, fixed or replaced for you.
Please note that wear and tear during the course of normal use is not considered a fault. Dainty By Kate jewellery is delicate and should be handled carefully as explained in our product care card that is enclosed with your order.
Please contact our Customer Care team here if you require any further information.
CONDITIONS AND EXCLUSIONS:
The warranty is available for all full priced jewellery purchased online from our store. The warranty does not cover sale items purchased or sample sale items.
The 6-month period starts when your package is delivered to your address.
Fine jewellery such as our gold vermeil pieces are more prone to quicker wear and tear from daily activities. Rings in particular have a shorter duration since hands are regularly subjected to considerable damaging activities such as washing your hands with soap.
We do not provide warranties on:
- Loss of gems or parts
- Normal wear and tear, such as ring scratches, peels, or if they are bent out of shape from rough use
- Breakage due to rough use
- Tarnish due to contact with chemicals such as cleaning products or soaps
- Theft or stolen items
