Returns Policy

Dainty By Kate complies with Australian Consumer Law and our products come with a Consumer Guarantee that ensures our products are sold without faults & are the same as described online

Dainty By Kate offers a 14-day return policy on all full-price items. The return window begins on the day your order is delivered to you. 

 

To lodge a return please email us hi@daintybykate.com with your order # and which items you will be returning. 

Returned items must be in new, unused condition and in the original packaging.

**Due to health and safety regulations, earrings will not be accepted or refunded if returned.

 

All sale items purchased, including sample sale pieces, are considered final sale and are not eligible for a refund or return.

Postage will be at the buyer's expense.  We recommend using trackable postage as we are not responsible for lost packages.

 

If you are entitled to a refund but you would prefer to exchange the item or receive a Dainty By Kate gift card of equivalent value we can also organise that for you.

 

For everything else, please contact us at hi@daintybykate.com - we will be happy to help!

 

Do I have to pay for return shipping?

Yes, you will need to cover the cost of return postage and this amount will not be refunded to you. 

Please note: Your original shipping fee is also non-refundable and will be removed from your refundable amount. 

How do I pack my return package?

Please return all unused items enclosed in the velvet pouch or Dainty By Kate jewellery box to ensure they are not damaged in transit.

Please include your name and # order number inside the package so we can identify you items upon arrival. 

 

Refunds:

Refunds will be processed via the original payment method within 5-10 business days of your item being received by the Dainty By Kate Customer Service Team member. There is a $5 transaction fee that is deducted from all refund totals.

Once your item has been received and refunded, you will be notified via email. 

Alternatively, you can choose to keep store credit by letting us know in your return lodge email and there will be no transaction fee.

A store credit will be emailed to you in the form of a gift card or code (with no expiry) which you can use to repurchase another item on our website.

Received the wrong item?

If you believe you have received incorrect or defective items in your order, please contact our Customer Service team via email at hi@daintybykate.com immediately with your # order number so we can solve the problem for you asap.

Exchange Policy

Please follow our returns procedure. 
In your email please include your order # and include which items would would like to exchange.

We cannot offer exchanges for earrings due to health and safety requirements.